Help Center

Sign in to your Shopify customer account to view the order timeline and any tracking link made available by the carrier. Tracking appears only after it has been provided for the order.

For eligible United States orders, Standard shipping is $8 below $59, Free Standard shipping applies at $59 or more, and Express shipping is $15. Available methods and estimates are confirmed at checkout; estimates are not delivery guarantees.

Our current refund policy allows eligible return requests within 30 days of delivery. Items must meet the conditions in the policy, and some item types may be excluded.

After a return is received and inspected, approved refunds are sent to the original payment method. Your bank or card provider may need additional processing time.

Contact us as soon as possible. We will review the order status, but changes or cancellation may not be possible after fulfillment begins.

Payment options available for your order are shown in Shopify Checkout. We do not list a method here unless it is available for the current market and checkout session.

Availability is shown on each product page and confirmed again during checkout. If an item is unavailable, its purchase action will be disabled.

Our Pet Family Guide offers practical educational content. Always follow the product label and consult a veterinarian for health concerns or individual medical advice.

Use Shopify Customer Accounts to sign in, view orders, and manage the profile or address capabilities available to your account. KAVELLOA does not maintain a separate customer database.