Shipping policy

SHIPPING POLICY

Last updated: September 2026

KAVELLOA works with trusted fulfillment partners to provide a curated selection of coffee equipment and accessories.

FULFILLMENT

Products available through KAVELLOA may be fulfilled from different locations depending on the product, inventory availability, and delivery destination.

This means that products within the same order may occasionally be shipped separately and may arrive at different times.

SHIPPING DESTINATIONS

Available shipping destinations may vary by product.

Shipping availability for your order will be determined based on the delivery address and the products in your cart.

SHIPPING COSTS

Available shipping methods and applicable shipping charges will be displayed during checkout whenever available.

Shipping costs may vary depending on the product, destination, fulfillment location, package size, and selected shipping method.

DELIVERY ESTIMATES

Any delivery dates or timeframes displayed by KAVELLOA are estimates unless expressly stated otherwise.

Actual delivery times may be affected by the fulfillment location, carrier operations, weather, holidays, customs processing, local delivery conditions, and other circumstances outside our reasonable control.

MULTIPLE SHIPMENTS

If your order contains products fulfilled from different locations, your order may arrive in multiple packages.

You may receive separate shipping confirmations and tracking information for individual shipments.

TRACKING

When tracking information is available, KAVELLOA will provide shipment updates using the email address or other contact information associated with your order.

Please allow time for newly issued tracking information to become active in the carrier's system.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover an error after placing an order, please contact KAVELLOA as soon as possible. We will make reasonable efforts to assist, but changes may not be possible once fulfillment has begun.

LOST, DAMAGED OR DELIVERY-RELATED ISSUES

If your package appears to be lost, arrives damaged, or you experience another delivery-related issue, please contact KAVELLOA Customer Support.

We will review the issue and coordinate with the carrier and/or applicable fulfillment partner when necessary.

INTERNATIONAL ORDERS

For international orders, customs duties, import taxes, brokerage charges, or other fees may apply depending on the destination and applicable laws.

Unless expressly stated otherwise at checkout, such charges are generally the responsibility of the recipient.

CONTACT

If you have questions about shipping or the status of an order, please contact KAVELLOA Customer Support.