Refund policy
RETURN & REFUND POLICY
Last updated: September 2026
At KAVELLOA, we want you to feel confident about every purchase. If you are not satisfied with your order, you may request a return within 30 days of delivery, subject to the eligibility conditions below.
STARTING A RETURN
To request a return, please contact KAVELLOA Customer Support with your order number, the item you wish to return, and the reason for the return.
Please do not send any product back before receiving return instructions from us.
Some products offered through KAVELLOA are fulfilled directly by trusted fulfillment partners. As a result, return addresses, shipping labels, and processing instructions may vary by product. KAVELLOA will coordinate the applicable return process on your behalf and remain your primary point of contact.
RETURN ELIGIBILITY
Unless otherwise stated on the applicable product page, returned products must generally:
• Be returned within 30 days of delivery;
• Be unused and in their original condition;
• Include the original packaging;
• Include all accessories, manuals, parts, and materials originally supplied with the product; and
• Be accompanied by proof of purchase or the applicable order information.
Certain products may not be eligible for return due to hygiene, safety, customization, final-sale status, or other product-specific restrictions. Where applicable, material restrictions will be disclosed on the relevant product page or during the return process.
DAMAGED, DEFECTIVE, INCOMPLETE OR INCORRECT ITEMS
Please inspect your order after delivery.
If an item arrives damaged, defective, incomplete, or different from what you ordered, contact KAVELLOA Customer Support as soon as reasonably possible.
Please provide your order number and, where appropriate, photographs or other information that helps us evaluate the issue.
We will review the matter and coordinate with the applicable fulfillment partner when necessary to provide an appropriate resolution.
RETURN SHIPPING
Once a return is approved, KAVELLOA will provide the applicable return instructions and, where available under the applicable return arrangement, a return shipping label.
Because products may be fulfilled from different locations, the correct return destination may be different from the address shown on the original shipment.
Please do not return products to the sender's address or another address without first receiving instructions from KAVELLOA.
REFUNDS
After the returned item has been received and the return has been inspected and approved, the applicable refund will be issued to your original payment method.
Please allow additional time for your bank, credit card company, or payment provider to process and post the refund.
Original shipping charges and other non-refundable charges, if any, may not be refundable unless the return results from an incorrect item, defect, damage, or another circumstance for which KAVELLOA or the applicable fulfillment partner is responsible.
ORDER CANCELLATIONS
If you need to cancel an order, please contact KAVELLOA as soon as possible.
We will make reasonable efforts to cancel an order before fulfillment begins. However, once an order has entered fulfillment or has shipped, cancellation may no longer be possible and the order may need to be handled through the applicable return process.
EXCHANGES
Availability of direct exchanges may vary by product. Where a direct exchange is unavailable, we may process the original item as a return and ask you to place a new order for the replacement item.
CONTACT US
For questions about returns, refunds, damaged products, cancellations, or your order, please contact KAVELLOA Customer Support.
KAVELLOA will work with the applicable fulfillment partner when necessary and remain your primary point of contact throughout the process.