Terms of service
TERMS OF SERVICE
Last updated: September 2026
These Terms of Service govern your use of the KAVELLOA website and your purchase of products and services through KAVELLOA.
By accessing our website or placing an order, you agree to these Terms of Service.
1. ONLINE STORE
KAVELLOA provides an online platform through which customers can discover and purchase curated coffee equipment, accessories, and related products.
Certain products may be fulfilled by trusted third-party fulfillment partners while KAVELLOA remains the customer's primary storefront and customer service contact.
2. PRODUCT INFORMATION
We make reasonable efforts to present product descriptions, specifications, images, prices, availability, and other information accurately.
Product appearance, packaging, specifications, and other details may occasionally change.
Where information is supplied by manufacturers or fulfillment partners, KAVELLOA may rely on that information while making reasonable efforts to maintain accurate product listings.
3. PRICING
Prices are displayed in the currency applicable to your shopping experience or market.
Prices, promotions, availability, and offers may change without notice before an order is placed.
Applicable taxes, shipping charges, duties, or other fees may be calculated or displayed during checkout where appropriate.
4. ORDERS
Submitting an order does not necessarily constitute final acceptance of that order.
We reserve the right to reject or cancel an order where reasonably necessary, including in cases involving product unavailability, pricing or listing errors, suspected fraud, payment issues, shipping restrictions, or other circumstances that prevent fulfillment.
If payment has already been collected for an order that we cancel, the applicable amount will be refunded.
5. PRODUCT AVAILABILITY
Product availability may change.
Some products are fulfilled through external fulfillment partners, and inventory information may be updated as information is received through our commerce and fulfillment systems.
If an ordered product becomes unavailable, we will contact you where appropriate and may offer a refund, cancellation, or another available resolution.
6. SHIPPING
Shipping is governed by the KAVELLOA Shipping Policy.
Products in the same order may be fulfilled from different locations and may arrive separately.
7. RETURNS AND REFUNDS
Returns, cancellations, and refunds are governed by the KAVELLOA Return & Refund Policy.
8. PAYMENTS
Payments are processed through payment service providers made available through our ecommerce platform.
KAVELLOA does not require customers to provide payment card information outside the approved checkout process.
9. INTELLECTUAL PROPERTY
The KAVELLOA name, branding, website design, original text, graphics, guides, recommendations, and other original materials are protected by applicable intellectual property laws.
Third-party product names, trademarks, logos, and other intellectual property belong to their respective owners.
10. GUIDES AND RECOMMENDATIONS
KAVELLOA may provide buying guides, comparisons, recommendations, AI-assisted recommendations, and other educational content.
Such content is intended to assist your purchasing decisions and does not guarantee that a particular product will meet every individual's preferences or circumstances.
Customers should review relevant product specifications and requirements before purchasing.
11. PROHIBITED USE
You may not use the website for unlawful, fraudulent, abusive, infringing, or harmful purposes, or interfere with the security or normal operation of the website.
12. THIRD-PARTY SERVICES
Certain functionality, fulfillment, payment, shipping, analytics, reviews, or other services may be provided by third parties.
Use of those services may also be subject to applicable third-party terms and policies.
13. DISCLAIMER
To the extent permitted by applicable law, the website and its content are provided on an "as available" basis.
Nothing in these Terms excludes or limits rights that cannot legally be excluded or limited under applicable consumer protection law.
14. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, KAVELLOA will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products purchased through it where such limitation is legally permitted.
Nothing in these Terms limits liability that cannot legally be limited.
15. CHANGES TO THESE TERMS
We may update these Terms from time to time. The current version will be posted on this website together with its effective or last-updated date.
16. GOVERNING LAW
These Terms are governed by the laws applicable to the entity operating KAVELLOA, subject to any mandatory consumer protection rights that apply to customers in their jurisdiction.
17. CONTACT
Questions about these Terms or an order may be directed to KAVELLOA through the contact information published on our website.